Contact Owl Meeting
We use one public email address for product questions, bug reports, documentation corrections, privacy questions, and security reports.
Last updated:
Support email
Use a clear subject that identifies the type of request.
owl_meeting@outlook.com
Send an email
Help us reproduce the issue
For a product issue, include as much of this non-sensitive context as you can:
- Owl Meeting version and Windows version
- Real-time, offline, or AI task mode
- Recognition model, translation model, and quantization used
- Audio source, spoken language, and reproducible steps
- Error text, screenshot, or log after private information has been removed
Suggested email subjects
- [Support]Product setup and usage questions
- [Bug]A reproducible software problem
- [Docs]Incorrect or unclear documentation
- [Privacy]Data handling and privacy questions
- [Security]A vulnerability or sensitive security issue
Remove sensitive information before sending
Do not email API keys, access tokens, complete private recordings, unredacted sensitive transcripts, or unrelated personal information. Redact logs and screenshots before attaching them.
Security reports
For a potential vulnerability, use the [Security] subject and begin with the minimum information needed to reproduce it. Do not publish directly exploitable details on a public page.